Frequently Asked Questions

Yes, we offer options for vegan friendly, dairy-free, egg-free and other dietary restrictions. Please let us know your requirements when placing your order.

Ordering is easy! You can place an order through our website or by contacting us directly. Be sure to provide details such as the type of cake, size, and any customization requests. We recommend placing custom orders in advance.

Both options are available. You can choose to pick up your order at our bakery in Kuala Lumpur, or we offer convenient delivery services to select areas. Delivery fees may apply, so please check with us for details.

To ensure we can accommodate your request, we recommend placing orders at least 7 days in advance. Custom or large orders may require more lead time, so  contact us early to secure your spot on our baking schedule.

Absolutely! We love bringing your creative visions to life. Share your ideas, themes, or any specific design elements you have in mind, and our skilled team will work with you to create a one-of-a-kind cake.

We regret to inform you that we are unable to accommodate last-minute cancellations, changes to event dates, or amendments to cake designs. Once payment is confirmed, refunds are not permitted.

In the event that customers need to modify or cancel their event, the payment amount will be retained as a credit for future use. This credit will remain valid for up to 3 months from the original confirmation date. We appreciate your understanding and cooperation.

To maintain freshness, store your cake in a cool, dry place. Refrigeration may be necessary for certain flavors or fillings. We provide storage instructions with each order to ensure your cake stays delicious until it’s time to enjoy.

While we do our best to accommodate delivery preferences, we cannot guarantee specific delivery times due to logistical considerations. We will provide an estimated delivery window, and our team will strive to deliver within that timeframe.

Yes, we welcome visitors! Our bakery is located in Kuala Lumpur. Feel free to drop by during our operating hours to explore our selection and discuss your cake preferences with our team.

Here are some cake care tips to ensure your delicious treats stay fresh and delightful:

Fresh Fruits

Fondant Cakes







Avoid Moisture

Enjoy Promptly

By following these cake care tips, you can ensure that your cakes remain delicious and visually appealing from the first slice to the last.


Our cakes are prepared in a facility that handles nuts, dairy, eggs, and gluten. While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are allergen-free. Please inform us of any specific allergies when placing your order.

Decorative Elements

Some cakes may contain edible decorations made of fondant, chocolate, or other materials. While these decorations are safe to consume, we recommend removing them before serving if you have concerns.


Custom cake designs may vary slightly from the images provided. Our team works diligently to replicate the design to the best of their ability, but handmade elements may exhibit minor variations.

Stain of Coloring

For cakes with dark-colored cream (red, blue, green, black), a significant amount of coloring is required, which can stain skin and make the cream taste bitter, so we recommend using pastel-colored cream instead, although we will apply the thinnest layer of colored cream possible if dark colors are preferred.

Terms & Condition

By purchasing cake from us, you agree to the below sales terms & condition.

Order Changes

Any changes to cake orders must be communicated at least 3 days before the scheduled delivery or pickup time. We may not be able to accommodate the changes if the fondant work is done.

Cancellation and Refunds

Once a cake order is booked and paid for, refunds will not be available. However, we understand that circumstances may change. If you need to make adjustments, you can postpone the delivery date within three months from the original date. This allows you the flexibility to reschedule your celebration without losing the value of your order.

No-show or Late Notification

Failure to notify us within the specified timeframe or a no-show on the scheduled delivery date will result in the forfeiture of your order without the option of a refund or rescheduling.

Quality Concerns

Refunds or replacements are only offered for documented quality issues or errors on our part. Please contact us within 2 hours of receiving your order with any concerns.

Postponement Requests

Any postponement to cake orders must be communicated at least 3 days before the scheduled delivery or pickup time. We may not be able to accommodate last-minute changes.

Thank you for choosing My BakeBay. We appreciate your understanding of our policies as we strive to provide you with exceptional service and products.