Thank you for choosing My BakeBay. We appreciate your understanding of our policies as we strive to provide you with exceptional service and products.
Order / Cake Information
Refunds or replacements are only offered for documented quality issues or errors on our part. Please contact us within 2 hours of receiving your order with any concerns.
Any postponement to cake orders must be communicated at least 3 days before the scheduled delivery or pickup time. We may not be able to accommodate last-minute changes.
Payment Information
Order & Refunds
Ordering from MyBakeBay
All orders tracking details will be sent manually to your WhatsApp once we ordered the transport (mostly via Lalamove car).
Once a cake order is booked and paid for, refunds will not be available. However, we understand that circumstances may change. If you need to make adjustments, you can postpone the delivery date within three months from the original date. This allows you the flexibility to reschedule your celebration without losing the value of your order.
