Product Information

Here are some cake care tips to ensure your delicious treats stay fresh and delightful:

Fresh Fruits

Fondant Cakes

Refrigeration

Covering

Freezing

Serving

Allow refrigerated or frozen cakes to come to room temperature before serving for optimal taste and texture.
Use a sharp, clean knife to cut and serve the cake.
Clean the knife between cuts for neat slices.
Consume them within a few days for optimal freshness.

Transportation

Avoid Moisture

Enjoy Promptly

By following these cake care tips, you can ensure that your cakes remain delicious and visually appealing from the first slice to the last.

Allergen

Our cakes are prepared in a facility that handles nuts, dairy, eggs, and gluten. While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are allergen-free. Please inform us of any specific allergies when placing your order.

Decorative Elements

Some cakes may contain edible decorations made of fondant, chocolate, or other materials. While these decorations are safe to consume, we recommend removing them before serving if you have concerns.

Customisation

Custom cake designs may vary slightly from the images provided. Our team works diligently to replicate the design to the best of their ability, but handmade elements may exhibit minor variations.

Stain of Coloring

For cakes with dark-colored cream (red, blue, green, black), a significant amount of coloring is required, which can stain skin and make the cream taste bitter, so we recommend using pastel-colored cream instead, although we will apply the thinnest layer of colored cream possible if dark colors are preferred.

Order Changes

Any changes to cake orders must be communicated at least 3 days before the scheduled delivery or pickup time. We may not be able to accommodate last-minute changes.

Cancellation and Refunds

Once a cake order is booked and paid for, refunds will not be available. However, we understand that circumstances may change. If you need to make adjustments, you can postpone the delivery date within three months from the original date. This allows you the flexibility to reschedule your celebration without losing the value of your order.

Postpontment Requests

If you wish to postpone the delivery date, please notify us at least 2 days before the originally scheduled date. We will do our best to accommodate your request and find a suitable alternative date for your celebration.

No-show or Late Notification

Failure to notify us within the specified timeframe or a no-show on the scheduled delivery date will result in the forfeiture of your order without the option of a refund or rescheduling.

Quality Concerns

Refunds or replacements are only offered for documented quality issues or errors on our part. Please contact us within 2 hours of receiving your order with any concerns.

Thank you for choosing My BakeBay. We appreciate your understanding of our policies as we strive to provide you with exceptional service and products.